Privacy Policy
We at CaffeSwimWear.com are committed to maintaining your privacy and have taken the proper measures to ensure that your shopping experience with us is safe and secure.
Safe Shopping Policy
CaffeSwimWear.com uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts your credit card number so no one can read it as it travels over the Internet. Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely.
Information We Collect and How We Use It
At the time of order, we collect your:
- Name
- E-mail address
- Shipping address
- Credit card number
- Credit card expiration date
This information allows us to process your order and contact you regarding your order, if necessary. All of your information is stored on a secured server. If you do not wish to register your credit card number online, you do have the option to place your order over the phone by calling a Customer Service Representative at 305-
Information Disclosure
When you place an order with us, we share your information with:
- Shipping company to ship your order
- Credit card processing company to bill you for the merchandise
We do not sell or rent any of your personally identifiable information.
Questions or Concerns about our Privacy Policy
If you have any questions about the privacy policy, please contact CaffeSwimWear.com by e-mailing us: info@CaffeSwimWear.com
Return & exchanges
30-Day Return Policy:
If you are not completely satisfied with your purchase simply return the items for a refund or an exchange. A refund will be issued minus any shipping costs. We will gladly accept your return or exchange within 30 calendar days from the invoice date. Returned items must be in their original condition, with tags and sanitary protection intact. Please ensure that you wear undergarments when trying on swimwear. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Clearance items cannot be exchanged. Items received after the 30-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.
International exchanges are subject to additional shipping charges.
Procedure for Returns:
A return and exchange form is enclosed with your package. Please complete the form and include it with the item(s) you are returning. We strongly recommend that you insure your return package, as we cannot be held responsible for lost packages. Once we receive your return package, we will send you a notification receipt via email. All refunds are issued in the original form of payment. Refunds are issued weekly. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are not refundable.
Procedure for Exchanges:
A return and exchange form is enclosed with your package. Please complete the form and include it with the item(s) you are returning. For an exchange, list the size, style and designer of the item you would like to receive in exchange. Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is backordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.
Address for Returns and Exchanges:
Textiles Caffe S.A
Av 9a Norte # 14n-74,
Barrio Granada, Oficina # 302
Cali, Colombia
Shipping
Options Worldwide Shipping Destinations
Shipping options and rates will vary by world wide shipping destinations. To review shipping options and rates for your locale, please click on the appropriate destination listed below.
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International service please refer to the chart below for shipping rates and delivery times. FedEx Ground orders placed by 4:30PM EST and FedEx Express orders placed by 5:00PM EST will normally be processed and shipped the same day based on stock availability and credit card verification. Orders placed after the times listed are shipped the following business day. InStyle Swimwear, Inc. is not responsible for shipping or other delays caused by events beyond our control.
Alaska, Hawaii & Puerto Rico |
USPS Priority |
$9.95 |
5-7 Business Days |
USPS Express |
$19.95 |
1-3 Business Days |
Canada |
USPS Canada |
$19.95 US |
6-10 Days |
USPS Canada Express |
$29.95 US |
5 Days |
International Rates |
USPS Air International |
$29.95 US |
5-10 Business Days |
APO/FPO |
USPS APO/FPO |
$11.95 |
5-7 Business Days |
For other international shipping rates please contact our customer service representative at 011.572.653.5536 or email your request to: sales@caffeswimwear.com
Tax
Please note that a sales tax of 6.0 % will be charged to all Pennsylvania residents.
International Duty and Tax
InStyle Swimwear does not collect duty or sales tax for international orders. However, we are NOT responsible for any duties, tax or fees levied by your government. In most cases, the carrier will attempt to collect duty or taxes when the package is delivered. If the courier charges Caffe Swimwear for duty or taxes after your package is delivered, we will bill your credit card on file without notice.
Orders placed using a credit card with an International billing address go through a fraud verification system. You may experience a few days delay in your shipment.
Methods of Payment
We accept the following forms of payment:
· VISA
· Master Card
· American Express
· Discover
Your account will not be charged until your order is shipped. While we do accept a number of credit card types as well as debit cards, please be aware that an authorization will be placed against the funds in your account for the full amount of your order. If you chose to cancel your order before it is shipped, InStyleSwimwear.com will not bill your credit card/debit card. However, the card issuing bank determines when the authorization is removed from your account, ranging from 3 to 7 business days.
International Orders
Orders placed using a credit card with an International billing address go through a fraud verification system. You may experience a few days delay in your shipment.
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